Questions about My Order
How can I verify that my order has been shipped?
You can contact Member Services to check on the status of your order.
When will my order ship?
Your order will ship within 1 to 2 business days from the date you placed the order. We offer three convenient shipping methods for you to choose from: UPS Ground Service, United States Postal Ground Service or Postal Priority. Transit time will vary dependent upon the shipping method and destination, but generally, your products will arrive safely in 7 to 10 business days.
How can I place a one-time order?
You may contact us by phone or place an order online.
What forms of payment does Vemma accept?
For US orders, Vemma accepts MasterCard, Visa, American Express, Discover, Bank Drafts and Money Orders for Autoship and order payments. Canadian orders may be paid using credit cards or money orders (in USD). Asian orders (excluding Japan) may be paid using credit cards, money orders, bank deposits, NETS (Singapore only), e-Stock and e-wallet. European orders may be paid using credit cards and bank deposit. Japan orders may be paid using credit cards, money orders (in USD) or bank deposit.
Does Vemma accept checks?
Vemma will accept checks in the form of a Bank Draft for US orders only. It’s easy, safe and secure.
What is Vemma’s return policy?
Vemma offers a 30-day, empty bottle, money-back guarantee on Vemma and Verve nutritional products. If for any reason a Customer is not entirely satisfied with the product, they may return the product for a refund. Customers who purchase product directly through Vemma must contact a Member Services Agent by phone or email.
If you purchased product through a Vemma Team Member, you will need to return the product or any unused portion to the Team Member within 30 days of the purchase. To review additional information regarding the return policy, click here.
Questions about Vemma Rewards
What is the Vemma Rewards Program?
Vemma Rewards is a valuable program for Vemma Team Members and Customers that brings online shopping to your fingertips. Save up to 60% in an online marketplace of over 65,000 travel, entertainment, merchandise offers and more.
Log into Vemma Rewards to see additional information about the program. If you never received or have forgotten your password or username, contact Member Services.
Who is eligible for Vemma Rewards?
Only US Vemma Team Members and Customers enrolled in Autoship.
Can I participate in Vemma Rewards if I live outside the United States?
No, the Vemma Rewards program is only available for US Vemma Team Members and Customers. The program may be extended to international Vemma Team Members and Customers at a later date.
What is Rewards Cash?
Rewards Cash is the virtual currency used within the Vemma Rewards program as partial payment towards your purchases of popular items on the site. Rewards Cash has no cash value.
How do I earn Rewards Cash?
It's easy to earn and redeem Rewards Cash. If you are a Vemma Team Member or Customer, you simply earn by enrolling in Autoship. For each month you participate in the Vemma Autoship Program, Rewards Cash will be deposited into your Vemma Rewards account. Team Members and Customers will receive Rewards Cash bonuses of $75 with an Autoship order of a 1-pack (60 QV) or Rewards Cash bonuses of $150 for an Autoship order of a 2-pack or more (120+ QV) each month.
How do I redeem my Rewards Cash?
Redeeming your Rewards Cash is simple. Log in to Vemma Rewards, browse through the items, select the products or services you desire and follow the easy instructions. You will be shown the current retail price as well as the amount of Rewards Cash that you may redeem towards the purchase of your selection. Once the transaction is confirmed, provide your major credit card to cover the remaining unpaid balance after redeeming your Rewards Cash. The amount of Rewards Cash that you have redeemed is then deducted from your account balance.
Does my Rewards Cash ever expire?
Your Rewards Cash has no expiration date. However, if your account is closed for any reason, you will not be eligible to accumulate Rewards Cash and any remaining balance of your earned Rewards Cash in your Vemma Rewards account will be frozen until you reactivate your monthly Autoship order.
When does Rewards Cash show up on my estatement?
Rewards Cash earned will appear on your monthly estatement. You can also view your Rewards Cash amount by logging into Vemma Rewards.
What should I do if I have not received my Rewards Cash?
In order for Rewards Cash to be deposited into your account, it may require two weeks for the Rewards Cash to post to your Vemma Rewards account. If you still haven't received your Rewards Cash after two weeks, please send us a message through the Customer Support Page. Agents are available Monday through Friday 9 am to 6:30 pm and Saturday 10 am to 3 pm EST, or you can call 1-866-25REWARDS.
Questions about the Vemma & Verve Nutrition Program/Products
Where can I find information on the Vemma and Verve products?
To learn about Vemma and Verve products visit Vemma.com, select the “Product Info” link in the navigation located at the top of the page.
Questions about Verve!
What is Verve?
Verve is insanely healthy energy that finally has everything you're looking for in your energy boost.* Utilizing high quality and effective ingredients, Verve packs energy and nutrition in one convenient product.* Verve is available in two great delivery methods: a refreshing, great tasting 8 oz. Verve Energy Drink or a powerful and portable 3 oz. Verve Energy Shot. Both options have a low natural sugar or sugar free version that have a tropical fruit flavor explosion that keeps you going so you can conquer whatever life brings you. Click to view Supplemental Facts.
Who should drink Verve?
Anyone interested in vitality and building a strong nutritional foundation for health and overall well-being.* We do not, however, recommend Verve if you are pregnant, have a medical condition or have an allergic reaction.
How much Verve can I drink each day?
We recommend consuming no more than three servings of Verve (8.3 oz. cans or 3 oz. bottles) per day.
Is it necessary to take a multivitamin if I am also drinking Verve?
If you are drinking Verve, there is no need to take a multivitamin supplement. We suggest consulting with your doctor or an educated health care professional such as a nutritionist or dietician if you have additional questions.
What is the caffeine content in the Verve Energy Drink or Verve Energy Shot? How does it compare to other products containing caffeine?
Each Verve Energy Drink yields 80 milligrams of caffeine. Verve Energy Shots yield 125 milligrams of caffeine. Below is a caffeine comparison chart:
Is caffeine bad for me?
Some people are sensitive to caffeine, but in moderate doses it may benefit people interested in enhanced vitality, performance and alertness.*
How much sugar is in Verve and where does the sugar come from?
There are 18 grams of sugar in a Verve Energy Drink; a little more than what is found in one large apple. There are 12 grams of sugar in a Verve Energy Shot, about what is found in a medium size orange. The primary sugar source for both is fructose. We use fructose, not to be confused with high fructose corn syrup, because it is an all-natural sweetener known to have the lowest Glycemic Index of any of the simple sugars. The Glycemic Index is a dietary index that's used to rank carbohydrate-based foods. It predicts the rate at which the ingested food will increase blood sugar levels.
Where do the phytonutrient-rich antioxidants in Verve come from?
They come from the xanthone-rich mangosteen fruit, glyconutrient-rich aloe vera and green tea.
What are antioxidants?
Antioxidants are substances found in nature that may protect cells from the damage caused by unstable molecules known as free radicals. Free radicals are a by-product of over-exercise, stress, being exposed to dirty air and other environmental pollutants.
What are xanthones?
Xanthones are natural phytochemicals found in mangosteen fruit that work to protect your body at the cellular level.*
How is Verve processed?
Verve is made at a facility that meets FDA manufacturing standards called Good Manufacturing Practices (GMPs). This ensures our product meets the highest quality possible. Verve Energy Drink is manufactured using a special proprietary process and special can lining to protect the delicate balance of vitamins, minerals and phytonutrients right up to the moment of consumption. Verve Energy Shot processing and packing is designed to protect the balance of the formula’s nutrients as well.
Questions about Sugar Free Verve
What is the difference between Verve and Sugar Free Verve?
Sugar Free Verve has the same unique formula, providing all the energy, vitamins, minerals and nutrients as the original Verve. Sugar Free Verve has only 4 calories, 1 carbohydrate and no sugar.
What sugar substitute is used in Sugar Free Verve?
Sucralose.
Why did you choose to use sucralose in Sugar Free Verve?
After sampling Verve containing numerous non-sugar sweeteners and a lot of research and consideration, sucralose was chosen as the best alternative non-sugar sweetener for Verve. We had to select something compatible with the taste of Verve, compatible with the other ingredients in the product and complimentary to the manufacturing process itself. Many of the other non-sugar sweeteners did not meet our criteria. Because Sugar Free Verve is physician formulated and the research supports it, we stand behind our product. If you prefer not to take sucralose, our fructose sweetened Verve may be an option for you.
*These statements have not been evaluated by the Food and Drug Administration. These statements are not intended to diagnose, treat or prevent any disease.
Mangosteen, known as the "Queen of All Fruits" has been used for centuries by Asian health practitioners for its nutritional benefits and delicious flavor. Combine the antioxidant-rich power of mangosteen with vitamins, plant-sourced minerals, organic glyconutrient-rich aloe vera and decaffeinated organic green tea and you've created the ultimate nutritional foundation.* Introducing the Vemma Nutrition Program™ — Essential for Life!
